IMPORTANT POLICIES - PLEASE READ:
PAYMENT: Tutors are NOT to be paid directly. PBA Ventures, LLC will send each family a bill at a specified interval, typically at the conclusion of each month. Payment can be accepted via bank transfer, check, credit card, or cash. Payment specifics will be discussed with each family, and payment instructions are included with each bill.
CANCELLATION: Time is a person’s most valuable asset, and late cancellations are hard on tutors for a number of reasons. First, as educators and mentors, we know that consistent time with our students is going to greatly improve their chances to acquire new knowledge and skills, to make the improvements they want and need to make. Second, when we schedule with our students, we’re committing those convenient and specific times to that student, which means we can’t work with any of the other students who need our support during the reserved periods. When a late cancellation comes through, we’re rarely able to recover and reschedule the time with another of our students, and it’s often the case that we’ve adjusted our personal schedules in order to be able to accommodate the schedules of the students who’d requested the time originally!
To be fair to our tutors and counselors, cancellations that occur less than four hours before a session's scheduled start time will be billed in full.
PERFORMANCE: We will always work to treat your family and student(s) with care and compassion, and our goal is to have a positive impact on every person with whom we work. PBA Ventures, LLC makes no guarantees as to specific grade improvements, score improvements, behavioral or social improvements, school admissions, or anything of the sort.